Responsible Gaming at rajbaje — Play Smart, Stay Safe

rajbaje enforces a strict minimum age requirement of 18 years for all registered players. This requirement is non-negotiable and applies to every player regardless of location within Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the account registration process, you are required to confirm by declaration that you are aged 18 or above. This declaration is binding. Following registration, rajbaje's compliance team conducts identity and age verification as part of the Know Your Customer (KYC) process. Players who cannot demonstrate that they meet the 18+ requirement will have their accounts suspended and any funds held pending review.

If you suspect that a minor in your household has registered or is using a rajbaje account, please contact the support team immediately at [email protected]. We take underage gambling extremely seriously and will act swiftly on any report of this nature.

Problem gambling is a recognised behavioural condition that can develop gradually. Most players who experience gambling-related harm do not realise it is happening until the signs have become significant. rajbaje encourages all players to be honest with themselves about their gambling behaviour and to seek help early if they notice any of the following warning signs.

Gambling becomes a problem when it is no longer purely recreational — when it starts to affect your finances, relationships, mental health, or daily functioning. Key warning signs include:

• Spending more money on gambling than you planned or can afford
• Borrowing money or selling possessions to fund gambling sessions
• Chasing losses — continuing to play to try to win back money already lost
• Feeling anxious, irritable, or restless when you are not gambling
• Lying to family members, friends, or colleagues about how much you gamble
• Neglecting work, family obligations, meals, or sleep in favour of gambling
• Using gambling as a way to escape stress, depression, or personal difficulties
• Repeatedly trying to cut down or stop gambling but being unable to do so
• Feeling guilt or shame after a gambling session but returning anyway
• Increasing the size of bets to maintain the same level of excitement (tolerance)

If two or more of the above apply to you, we strongly encourage you to use the self-assessment tool in the next section and to reach out to the rajbaje support team. Acting early makes recovery significantly more achievable.

The following questions are adapted from established problem gambling screening tools used by mental health and addiction professionals. Answer them honestly — this questionnaire is for your own benefit and your responses are private. If you answer "Yes" to three or more questions, we encourage you to activate a time-out or self-exclusion and seek support.

rajbaje provides a suite of financial controls that allow you to cap your gambling expenditure at a level that is comfortable for your personal budget. Setting these limits at the start of your gambling journey — rather than waiting until problems arise — is one of the most effective responsible gaming practices available.

All deposit limit settings apply to funds deposited via any payment method available on the platform, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other partner banking channels. The controls available to rajbaje players are as follows:

To set or modify any of the above limits, log in to your rajbaje account, navigate to Account Settings, and select the Responsible Gaming section. Changes that reduce your limits take effect immediately. Changes that increase your limits are subject to a mandatory 7-day waiting period to protect you from impulsive decisions made during a losing session.

If you are having difficulty locating the limit settings or would prefer to have a limit applied by the support team on your behalf, email [email protected] and we will action your request within one business day.

Sometimes a player simply needs a structured break rather than a long-term exclusion. The rajbaje time-out feature is designed for exactly this purpose — it provides a temporary but firm pause on all gambling activity without permanently closing your account.

During an active time-out period on rajbaje, the following restrictions apply automatically:

• You cannot log in to place bets or access the live casino
• Deposit functionality is disabled for the duration of the time-out
• All promotional and marketing emails are paused
• Withdrawal of any existing balance remains available by contacting support
• The time-out cannot be ended early — it runs for its full configured duration

Available time-out periods at rajbaje are: 24 hours, 48 hours, 7 days, and 30 days. To activate a time-out, contact [email protected] with the subject line "Time-Out Request" and specify the duration you require. Your request will be actioned within one hour during support operating hours (Bangladesh Standard Time, UTC+6).

After your time-out period expires, your account automatically becomes accessible again. rajbaje will send a brief account reactivation notice by email, along with a reminder of the responsible gaming tools available to you. There is no pressure to return — if you feel that a longer break is needed, you can request another time-out or escalate to a self-exclusion at any point.

Self-exclusion is rajbaje's most comprehensive player protection measure. It is intended for players who recognise that their gambling has become — or is at risk of becoming — a serious problem, and who want a firm, enforced separation from the platform for an extended period.

When you self-exclude from rajbaje, the following measures are applied immediately:

• Your account is fully suspended — you cannot log in, place bets, or access any games
• All deposit and withdrawal functionality is disabled (existing balances are returned by arrangement)
• Your email address is removed from all rajbaje marketing and promotional communications
• Your account details are flagged to prevent re-registration under the same identity during the exclusion period
• Customer support staff are informed not to assist with reactivation during the exclusion period

To activate self-exclusion, follow these steps:

• 1

  Contact the rajbaje Support Team

  Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you are requesting.

• 2

  Choose Your Exclusion Duration

  Self-exclusion periods available at rajbaje are: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. If you are unsure, the support team will help you select the most appropriate period based on your situation.

• 3

  Identity Confirmation

  To ensure the exclusion is applied to the correct account, the support team will ask you to confirm identity details on file. This step is quick and handled sensitively.

• 4

  Exclusion Applied

  Your account is suspended within one hour of the request being confirmed. You will receive an email confirming the exclusion period and start date. No further marketing communications will be sent.

• 5

  Reinstatement After Exclusion Period

  At the end of a fixed-term exclusion, reinstatement is not automatic. You must actively request reactivation, which triggers a 7-day reflection period before access is restored. Permanent exclusions cannot be reversed.

rajbaje takes the protection of minors and vulnerable individuals seriously. We operate a zero-tolerance policy towards underage gambling and take active steps to prevent anyone under 18 from accessing real-money features on the platform.

For parents and guardians in Bangladesh: If you share a device — such as a smartphone, tablet, or laptop — with younger family members, we strongly recommend taking the following precautions:

• Never save your rajbaje login credentials in a shared browser or on a shared device
• Log out fully after every session, especially on mobile devices accessed by children
• Enable parental controls on shared devices and use filtering software that blocks access to gambling-related websites
• Talk to young people in your household about the risks of gambling and the legal age requirement

For players experiencing mental health challenges: Gambling can be particularly risky for individuals experiencing depression, anxiety, grief, financial stress, or addiction-related conditions. If you are going through a difficult period, rajbaje encourages you to pause your gaming activity and seek appropriate professional support before returning to the platform. Our responsible gaming tools — including deposit limits, time-out, and self-exclusion — are available at any time without judgement.

rajbaje's support team is trained to handle responsible gaming enquiries with sensitivity and confidentiality. All requests for self-exclusion, limit-setting, or account suspension related to wellbeing concerns are treated with the highest level of discretion.

If you believe that gambling has become a problem for you or someone you know, the most important step is to reach out and ask for help. rajbaje's support team is available seven days a week during Bangladesh Standard Time (BST, UTC+6) operating hours and will respond to responsible gaming enquiries with care and urgency.

In addition to the tools available directly on the rajbaje platform, we encourage players and their families to seek guidance from trained professionals who specialise in gambling-related harm. Speaking to a counsellor, doctor, or trusted community leader — whether through a mosque, temple, community centre, or healthcare facility in Dhaka, Chittagong, Sylhet, or any other city in Bangladesh — can be an important first step toward recovery.

Remember: seeking help is not a sign of failure. Millions of people around the world experience gambling-related difficulties at some point in their lives, and recovery is achievable with the right support. rajbaje is committed to being part of the solution, not the problem.