rajbaje Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") is issued by rajbaje ("the Platform", "we", "us", "our"), the operator of the website rajbaje.net, and applies to all personal data processed in connection with your use of the rajbaje website, mobile experience, and associated services (collectively, "the Services").

This Policy covers all personal data collected from visitors to rajbaje.net, registered account holders, and any individual who contacts rajbaje for support or enquiry purposes. It does not apply to third-party websites, payment processors, or game providers that may be accessible through or referenced on the Platform — those parties operate under their own privacy policies, which we encourage you to review independently.

By accessing rajbaje.net, creating an account, or continuing to use the Services after being notified of a material update to this Policy, you acknowledge that you have read and understood its contents. If you do not agree to the terms of this Policy, you must discontinue your use of the Platform and may request account closure by contacting [email protected].

rajbaje collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the Platform; and from third-party sources such as payment processors and identity verification services. The categories of personal data we collect are described below.

2.1 Account Registration Data. When you create a rajbaje account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Residential address, including city, district, and postal code within Bangladesh
• Email address (used as your primary account contact and for communications)
• Mobile phone number (used for two-factor authentication and account alerts)
• Username and encrypted password (we do not store passwords in plaintext)

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify your identity and age, we may request the following documents at registration or prior to processing withdrawal requests:

• Copy of a government-issued photo ID (National ID Card, Passport, or Driving Licence)
• Proof of residential address (utility bill, bank statement, or government letter dated within 3 months)
• Source of funds documentation for accounts with high transaction volumes

2.3 Transaction Data. We record all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method references (masked), timestamps, and transaction status. This data is retained for audit, compliance, and dispute resolution purposes.

2.4 Betting and Gaming Activity Data. We collect records of all bets placed, games played, wager amounts, outcomes, and session timestamps. This data is used for account management, bonus tracking, responsible gaming monitoring, and fraud detection purposes.

2.5 Technical and Device Data. When you access rajbaje.net, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data helps us optimise the Platform, detect suspicious access patterns, and enforce geographic restrictions.

2.6 Communications Data. If you contact rajbaje's support team by email or through the on-site contact mechanism, we retain records of that correspondence — including your message content, email address, and the date and time of contact — for quality assurance, training, and dispute resolution purposes.

rajbaje processes your personal data on the following lawful bases. Each category of processing activity is matched to the basis that most accurately reflects its purpose:

Where we rely on legitimate interests as our lawful basis, we have assessed that our interests are not overridden by your fundamental rights and freedoms, taking into account the limited nature of the data involved and the reasonable expectations of players using an online gaming platform.

rajbaje uses the personal data we collect for the following purposes, each of which is connected to a lawful basis described in Section 3 above:

4.1 Service Delivery. Your account registration data, transaction data, and gaming activity data are used to operate your account, process your bets and casino play, apply bonuses, process deposits and withdrawals, and provide you with access to the full suite of rajbaje Services.

4.2 Identity and Age Verification. KYC documents and registration data are used to confirm your identity, verify that you are aged 18 or over, confirm your residential location, and satisfy our anti-money laundering screening obligations. This verification process is a precondition of account activation and withdrawal processing.

4.3 Fraud Prevention and Security. Technical data, device data, IP addresses, and transaction patterns are analysed by our security systems to detect and prevent fraudulent account use, duplicate accounts, payment fraud, bonus abuse, and unauthorised access. Where suspicious activity is detected, accounts may be suspended pending investigation.

4.4 Responsible Gaming. Betting activity data, session frequency data, and deposit patterns are monitored to identify players who may be experiencing gambling-related harm. This data may be used to trigger responsible gaming interventions, apply account limits, or enforce self-exclusion requests. See the Responsible Gaming page for further details on the tools available to you.

4.5 Communications. We use your registered email address and mobile number to send transactional messages such as deposit confirmations, withdrawal notifications, security alerts, and account verification requests. Where you have given explicit consent, we may also send promotional communications about bonus offers, new games, or seasonal campaigns. You may withdraw consent to marketing communications at any time by contacting [email protected].

4.6 Legal and Regulatory Compliance. We may process and disclose your personal data to the extent required by applicable law, court order, or regulatory authority. In such cases, we will notify you of the disclosure to the extent permitted by law.

4.7 Platform Improvement. Aggregated, anonymised technical and usage data is used to improve the performance, layout, and content offering of rajbaje.net. This analysis does not involve processing personally identifiable data and cannot be used to identify individual players.

rajbaje does not sell, rent, or trade your personal data. We may share your data with third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

5.1 Payment Service Providers. To process deposits and withdrawals, we share transaction references and masked account identifiers with our payment partners, including bKash, Nagad, Rocket, Upay, and partner banking institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. These partners operate under their own privacy and security frameworks and are contractually prohibited from using your data for any purpose other than processing the relevant transaction.

5.2 Identity Verification Services. Where automated or manual KYC verification is performed by a third-party identity verification provider, we share the minimum necessary identity documents and registration data required to complete that verification. All such providers are bound by data processing agreements with rajbaje.

5.3 Game Providers. When you access games powered by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi through the rajbaje Platform, certain session and gameplay data may be shared with those providers for the purpose of delivering game content and recording outcomes. This data is subject to each provider's own privacy policy.

5.4 Legal and Regulatory Authorities. rajbaje may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, including in connection with anti-money laundering investigations or court orders. We will comply with all such requirements and will notify affected players where legally permissible.

5.5 Business Transfers. In the event of a merger, acquisition, or transfer of all or part of rajbaje's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players in advance of any such transfer and confirm that the receiving entity will be bound by a privacy policy of equivalent standard to this one.

rajbaje.net uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your session and preferences, and to collect anonymised usage analytics. A cookie is a small text file placed on your device by the web server when you visit the site. Cookies do not contain your personal data in readable form and cannot be used to run programmes or deliver viruses to your device.

6.1 Essential Cookies. These cookies are strictly necessary for the Platform to function. They maintain your logged-in session, remember your account preferences, enable the shopping basket functionality for deposit flows, and ensure security features such as CSRF protection operate correctly. Essential cookies cannot be disabled without materially impairing your ability to use the Platform.

6.2 Analytics Cookies. rajbaje uses anonymised analytics data to understand how players navigate the Platform, which pages are most frequently visited, how long sessions last, and where technical errors occur. This information is aggregated and does not identify individual players. It is used solely to improve the Platform's performance and content.

6.3 Functionality Cookies. These cookies remember choices you make on the Platform — such as your preferred language setting (English), display preferences, and notification settings — so you do not need to re-enter them on each visit.

6.4 Managing Cookies. You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive notifications when a new cookie is placed. Please note that disabling essential cookies will prevent you from logging in to your rajbaje account and will impair core Platform functionality. Disabling analytics or functionality cookies will not affect your ability to use the Services but may reduce the quality of your experience.

rajbaje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that permanently prevents re-identification. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or court order, it will be flagged and held in restricted access storage until the relevant matter is resolved.

If you request deletion of your account and associated personal data, rajbaje will action that request subject to the retention obligations described above. Data that must be retained for legal or regulatory compliance purposes cannot be deleted on request, and you will be informed of any such limitations at the time your deletion request is processed.

As a registered player on the rajbaje Platform, you have the following rights in relation to your personal data. rajbaje is committed to honouring these rights promptly and transparently:

• Right of Access: You may request a copy of the personal data rajbaje holds about you at any time. We will provide this in a structured, commonly used format within thirty (30) days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account information directly through the Account Settings section of the Platform.
• Right to Erasure: You may request the deletion of your personal data where it is no longer required for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to overriding legal retention obligations as described in Section 7.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest its accuracy or where you have objected to processing based on legitimate interest while that objection is under assessment.
• Right to Object: Where we process your data on the basis of legitimate interest, you have the right to object to that processing. We will honour your objection unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where we process your data on the basis of your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a machine-readable format suitable for transfer to another service provider.

To exercise any of the rights described above, please contact the rajbaje Data Protection team by email. All requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days. In cases of complexity or high volume, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

rajbaje will not charge a fee for handling data rights requests unless they are manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. We will inform you of any applicable fee before processing such a request.

If you have submitted a complaint or data rights request and are not satisfied with the response provided by rajbaje, or if you believe that your personal data has been processed in violation of applicable data protection principles, you may escalate your concern through the appropriate legal channels available in your jurisdiction. rajbaje takes all complaints seriously and will cooperate fully with any competent authority investigation.